What types of fireplaces do you offer parts and accessories for?
We supply high-quality parts and accessories for electric, gas, and wood-burning fireplaces from a wide range of brands.
How do I know if a part will fit my fireplace?
Each product listing includes detailed specifications and compatibility information. If you’re unsure, our support team can help you confirm the right part before purchase.
Are the products you sell safe and high-quality?
Yes. We carefully source our products from trusted manufacturers to meet or exceed safety standards, ensuring reliability and long-lasting performance.
How can I place an order?
Simply browse our online catalog, add items to your cart, and follow the secure checkout process. You can also reach out to us if you need assistance.
Do you offer international shipping?
Yes, we ship to most countries. Shipping availability and costs will be calculated at checkout.
How long will it take to receive my order?
Orders are typically processed within 1–2 business days. Delivery time depends on your location and selected shipping method, but most U.S. orders arrive within 3–7 business days.
What should I do if I receive a damaged or incorrect item?
Contact us within 7 days of delivery with your order number and photos of the product. We’ll arrange a replacement or refund promptly.
Can I return or exchange products?
Yes. Most items can be returned or exchanged within 30 days if unused and in original packaging. Certain custom or special-order items may be non-returnable.
Ordering Process
Can I modify or cancel my order after it’s been placed?
We can usually accommodate changes if your order hasn’t shipped yet. Contact our team as soon as possible to request modifications or cancellations.
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure online payment options shown at checkout.
Is it possible to purchase products without creating an account?
Yes. You can check out as a guest, but creating an account lets you track orders and save your shipping details for future purchases.
How can I track my order status?
Once your order ships, you’ll receive a tracking number by email so you can monitor its progress.
Do you offer discounts for bulk orders?
Yes, we provide special pricing for bulk or wholesale orders. Contact us with your requirements for a custom quote.
Shipping & Returns
How long will it take to receive my order?
Most orders ship within 1–2 business days and arrive in 3–7 business days for domestic deliveries. International shipping times vary.
Do you offer international shipping?
Yes, we deliver to many countries worldwide. Rates and delivery estimates will be calculated at checkout.
What are the shipping costs?
Shipping costs depend on your location, order size, and selected delivery method. The total will be displayed before checkout.
Can I change my shipping address after placing an order?
If your order hasn’t shipped yet, we can update your address. Contact our team as soon as possible with your order details.
Do you offer discounts for bulk orders?
Yes, bulk and wholesale discounts are available. Please reach out for a personalized quote.
Support & Service
What should I do if a part is not working properly?
Stop using the part immediately and contact our support team with your order details. We’ll help troubleshoot and arrange a replacement if needed.
How can I get technical support for installation or troubleshooting?
Our knowledgeable team can guide you by phone, email, or video call. We can also connect you with certified service professionals in your area.
Do you offer repair services for fireplaces?
We don’t perform repairs directly, but we can recommend trusted technicians in your area.
How do I know if a product is covered by warranty?
Warranty details are listed on each product page. If you have questions, our team can confirm coverage for your specific item.
Can I get assistance in finding the right part for my fireplace?
Absolutely. Share your fireplace brand, model number, and any photos with us, and we’ll help you find the exact part you need.
Need Parts Now?
Start shopping today and experience the Chimco difference.
